Austin Bayley

Recent Posts

Service That Extends Above and Beyond

Posted by Austin Bayley on Mar 7, 2019 8:30:56 AM

 

“Several weeks ago, our president took a call late Sunday afternoon (outside of our service department's normal hours) on his personal cell phone (included in emergency message on our answering machine and website). The call came from someone who was using their friend’s hot tub on an icy cold day at Sugarloaf. He had encountered a problem with it, and being unfamiliar with hot tubs since he didn't own one, he called us to help him troubleshoot the hot tub so that it didn't freeze. Our president enlisted the help of one our sales staffers (all staff are employee/owners), and together they instructed the user on how to get the hot tub back into normal operation. Our accessible senior staff (emergency numbers are answered with calls returned 24/7) is another example of a company that provides exceptional and dedicated service during and after hours to protect your investment.

On another Sunday evening, our president took a call from one of our Falmouth customers and gave her the necessary advice to keep her hot tub up and running until the next day when our service team came to the rescue. Our president was able to help because his personal cell phone number, as well as those of our general manager and operations chief, are posted for emergency calls at any time.

This is a constantly evolving post to show examples of our exemplary service provided to over 26,000 customers. Check back often to see how we take care of our customers after the sale and how we can take care of you.” 

Tags: Service

The Answer to Easy and Remote Watercare.

Posted by Austin Bayley on Nov 12, 2018 10:52:14 AM

Something revolutionary has taken place in the remote watercare industry. pHin is the answer to relieving watercare anxiety and frustrations. Watch the video below to see how it works and can improve your hot tub experience.

pHin Video

Tags: pHin

How Are Our Hot Tubs Made?

Posted by Austin Bayley on Aug 9, 2018 10:36:19 AM

Have you ever wondered how hot tubs are made? Have you ever wondered how the leading brand in the market, Hot Spring Spas, makes theirs?

Watch the video below to find out!

Download our guide below!

Top 5 Buying Mistakes & How To Avoid Them

 

Tags: How Our Hot Tubs Are Made

ACE Salt Water System Tutorial (Video)

Posted by Austin Bayley on Jul 7, 2018 1:34:54 PM

For those of you who want have purchased a new hot tub equipped with an ACE Salt Water System or just interested in knowing how one works, this video is a tutorial on how it works and what you should know in operating and maintaining it. Enjoy!

 

 

Tags: ACE Salt Water System Tutorial

How To Fill & Start-up Your Hot Tub (Video)

Posted by Austin Bayley on Jul 6, 2018 1:15:31 PM

Every hot tub will need to be drained and refilled to make sure that old water that could reduce the life of your tub is replaced with clean water. Once your tub is refilled, you want to make sure you start it up the right way to ensure it operates properly.

Thankfully, we made a video that should help clear up any confusion and ensure you're handling your tub the right away! Check it out below!


 

 

 

Tags: How To Fill & Start-Up Your Hot Tub

Hot Tub Chemicals - EXPLAINED! (Video)

Posted by Austin Bayley on Jul 6, 2018 1:06:04 PM

Let's face it: hot tub chemicals can be daunting. With a dizzying array of colored bottles, confusing names, and a plethora of purposes, it can be hard to learn the ropes to make sure you're maintaining your tub properly.

Thankfully, we made a video that should help clear up any confusion with chemicals and get you on your way to being a pro! Check it out below!

 

 

 

 

Tags: Explanation of Hot Tub Chemicals

How To Operate Your Highlife Series Spa (Video)

Posted by Austin Bayley on Jul 6, 2018 12:55:38 PM

For those of you who have just ordered a new Highlife (congratulations!) or have owned one for awhile and just want a refresher, we made this video to show you the key points of operation.

Topics covered:

-Temperature Controls

-Jet Controls

-Light Controls

-All Other Operations Accessed Through Control Panel

 

If you own this series of tub and are having troubleshooting issues, please feel free to reach out to our service department at (207) 883-6357


 

 

 

Tags: Operation of Highlife Series Tub

How To Operate Your Limelight Series Spa (Video)

Posted by Austin Bayley on Jul 6, 2018 12:51:00 PM

For those of you who have just ordered a new Limelight (congratulations!) or have owned one for awhile and just want a refresher, we made this video to show you the key points of operation.

Topics covered:

-Temperature Controls

-Jet Controls

-Light Controls

-All Other Operations Accessed Through Control Panel

 

If you own this series of tub and are having troubleshooting issues, please feel free to reach out to our service department at (207) 883-6357


 

 

 

Tags: Operation of Limelight Series Tub

How To Operate Your Freeflow Series Spa (Video)

Posted by Austin Bayley on Jul 6, 2018 12:47:38 PM

For those of you who have just ordered a new Freeflow (congratulations!) or have owned one for awhile and just want a refresher, we made this video to show you the key points of operation.

Topics covered:

-Temperature Controls

-Jet Controls

-Light Controls

-All Other Operations Accessed Through Control Panel

 

If you own this series of tub and are having troubleshooting issues, please feel free to reach out to our service department at (207) 883-6357


 

 

 

Tags: Operation of Freeflow Series Tub

How To Operate Your Hot Spot Series Tub (Video)

Posted by Austin Bayley on Jul 6, 2018 12:42:57 PM

For those of you who have just ordered a new Hot Spot (congratulations!) or have owned one for awhile and just want a refresher, we made this video to show you the key points of operation.

Topics covered:

-Temperature Controls

-Jet Controls

-Light Controls

-All Other Operations Accessed Through Control Panel

 

If you own a this tub and are having issues troubleshooting, please feel free to reach out to our service department at (207) 883-6357


 

 

 

Tags: Operation of Hot Spot Series Tub